Zales

Deneen Hybarger

2 months ago

Kae Webster is the store manager and she is amazing! She knows her diamonds, and she is friendly and super efficient. I absolutely love my ring. Would highly recommend this store.

Emily Torres

4 months ago

Jess and Alec helped me pick the best gift for my partner. Jess was patient and didn’t rush the process even with me coming in so late! Out of all the jewelry stores I went to, Zales had the best costumer service and the best price! I highly recommend! She even wrapped it perfectly and found a card to add with it!

Angelic Bowman

month ago

Kay has been my jeweler for YEARS. She’s always so helpful and keeps me in mind whenever something that I love is on sale. If you’re looking for a personalized jeweler, visit Kay at Zales in the Rogue Valley Mall

Akemi Jeffery

2 months ago

I had a wonderful experience! I got a new necklace there and the staff there were so welcoming. I had the pleasure of having Jess help with my purchase and she was so patient with my sister as well! Will be coming back!

megan luedtke

5 months ago

I had an amazing experience with Kae at Zales in Medford! She truly went above and beyond to help me with a ring I fell in love with. She kept me updated on a sales price, worked hard to secure the discount for me, arranged free shipping, and even helped ensure I didn’t have to pay sales tax. Kae was knowledgeable, patient, and genuinely invested in making sure I had the best experience possible. I never felt pressured — just supported. Exceptional customer service like this is rare. If you’re shopping at Zales in Medford, definitely ask for Kae!

megan boyd

2 months ago

Alec was amazing. He helped me find exactly what I wanted at an amazing price!! We went to three other jewelry stores before this and none beat this amazing piece and price. Highly recommend!!

Shannon Creasey

2 months ago

My wife asked me to give Kae Webster a rave review ( a 5 ) after I asked her to stop in at our favorite jewelry store and reshape my wedding ring that I made into an oval while working out at the gym! She called me at work and gushed about Kae’s great customer service! We don’t buy a lot of jewelry but be assured…. When we do, it will be from Zales in Medford Ore.

Katrina Recker

2 months ago

Jes, Kae, and Alec I am writing to express my sincere gratitude for the wonderful experience my husband and I had at your store. If anyone is looking for the absolute best jewelry store to shop at in southern Oregon, I will certainly tell them to look no further. You were all so knowledgeable and super helpful throughout the process. We are both incredibly happy with the rings we purchased, and the quality is beautiful for such reasonable prices. We also appreciated the assistance in setting up a Zales credit card to take advantage of the zero interest for the first 12 months. Thank you again for all your help!

abbey chinn

7 months ago

My fiancé went in today looking for an engagement ring and had an amazing experience. Alec helped us out and spent his time helping us find the perfect ring set that best fit what I was looking for and what looked best on my hand. Excellent customer service, I can’t recommend enough!!!! We stayed within budget, got a beautiful ring, and the lifetime warranty was very reasonably priced.

Madison Willhoft

month ago

Absolutely loved our experience with Zales! From the moment we walked in, the staff was welcoming, knowledgeable, and genuinely excited to help us find the perfect pieces. They took the time to answer all of our questions without making us feel pressured, and the quality and selection of jewelry was beautiful. The entire process felt special and stress-free, which means so much during such an exciting season of life. Our ring is absolutely stunning and sparkles like crazy — we constantly get compliments on it! Highly recommend Zales to anyone looking for great customer service, quality jewelry, and a memorable experience.